At Scramble Code, we are committed to delivering high-quality Android app development services that meet and exceed your expectations. However, we understand that certain circumstances may warrant a refund. Please carefully review our refund policy outlined below:

1. Eligibility for Refund

Refunds are considered in the following situations:

• The project has not commenced as per the agreed timeline.
• Deliverables do not match the specifications outlined in the approved project scope document.
• Technical issues or delays are caused solely by our team, making it impossible to complete the project.
• Payment made in error or duplicate transactions.

2. Non-Refundable Scenarios

Refunds are not applicable in the following cases:

• The client changes the project scope after work has begun.
• Delays caused by client-side communication gaps, delayed approvals, or lack of required information.
• Dissatisfaction due to changes requested by the client beyond the original agreement.
• Termination of the project after significant milestones or phases have been delivered.
• Costs associated with third-party tools, software, or services purchased specifically for the project.

3. Refund Process

To request a refund, please follow these steps:

1. Submit a Request: Email us at contact@scramblecode.com with the subject line “Refund Request” and include details of the project, reason for the refund, and any supporting documentation.
2. Review: Our team will review your request and verify the eligibility based on the terms outlined in this policy.
3. Response: You will receive a response within 7 business days, outlining the next steps or decision on your refund request.

4. Refund Timeline

If a refund is approved, it will be processed within 14 business days. Refunds will be issued to the original payment method used during the transaction unless otherwise agreed upon.

5. Partial Refunds

In cases where partial work has been completed and delivered, we may issue a partial refund after deducting the costs of the work already performed.

6. Termination of Services

If you decide to terminate the project:

• Refund eligibility will be based on the stage of the project at the time of termination.
• Any work completed and delivered prior to termination will be billed accordingly.

7. Contact Us

If you have any questions about our refund policy or need assistance, please reach out to us at:

• Email: contact@scramblecode.com

By engaging in our Android app development services, you acknowledge that you have read, understood, and agree to this refund policy.

Last Updated: January 14, 2025